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Customer Service Coordinator in Napoleon, OH at JAC Products, Inc.

Date Posted: 10/19/2018

Job Snapshot

  • Employee Type:
  • Location:
    620 Independence Drive
    Napoleon, OH
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description


Customer Service Coordinator (CSC) communicates with customers on customer orders, coordinates customer shipping requirements with manufacturing, and assure correct products and quantities are shipped to customers.


To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Shall monitor all customer websites, email, and EDI communication from customers.

Assure all shipping processes comply with PFD, PFMEA, and control plans approved through PPAP process.

Shall adhere to all safety, health and environmental procedures, policies and practices, and ensures that all equipment is in safe operating condition and meets or exceeds OSHA Standards.

Comply with all QMS / EMS procedures and work instructions as it pertains to the position description.


1.  Ensures that all customer service / shipping related activities in the office and on the production floor are carried out in a safe manner. Responsible to address any unsafe practices by any employee that are witnessed in any area on the shop floor or in the office.

2. Complete on time all deliverables assigned to the Customer Service Coordinator under JPDS program and support JPDS program Gate reviews. CSC deliverables includes ownership for all manual orders into Future 3 as requested by launch team and delivery of customer product.

       3.  Ensure Future 3 requirements match customer requirements: Daily reconciliation of accumulations, Daily monitoring of  customer release systems where applicable, and validation of daily net change report.

       4.  Provide weekly shipping schedule to material planner and communicate to BU team any changes to schedule at customer request.

5.  Oversee all shipping of customer product and ASN, track customer containers and maintain accuracy of customer based container management systems.

       6.  Manage customer shipping process while maintaining 100% delivery rating, monitoring customer delivery scores, manage all delivery violations, and disputing with proper data where applicable. Follow up of all expendable container shipments ensuring that payment has been processed.

       7.  Perform physical inventory counts as scheduled and monitor finished goods inventory to ensure on time deliveries, reporting any and all delivery issues to BU Manager and communicating any shortages to customer in a timely manner.

       8.  Perform transfer transactions and supplier return transactions through negative RP/supplier return process.

       9.  Prepares departmental reports as required. Complete monthly metrics, drill-down chart for Delivery by customer

Job Requirements


●  Personal Computing Skills with advanced knowledge of MS Office Suite programs

●  Strong communication skills - both written & oral

●  Highly organized

●  Accuracy and attention to detail with ability to multi-task

●  Ability to retain critical knowledge of customer web-sites, portals, and EDI.

●  Able to identify urgent and/or emerging problems, identify alternative corrective actions, and engage appropriate colleagues in problem resolution.


Note:  Possession of a High School Diploma or General Education Degree (GED) is required for all new hires in all positions.

Bachelor Degree in Business Administration, Operations, SCL, or equivalent is preferred.


Two (2) years or more of experience in a customer service, shipping/receiving, material planning, or similar role within a manufacturing setting.

Tier 1 or 2 OEM Automotive Parts manurefacturing plant experience.

Mainframe experience, such as Future 3, Mapics, AS400,


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