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Customer Service Coordinator in Napoleon at JAC Products, Inc.

Date Posted: 1/11/2019

Job Snapshot

Job Description

Passions Made Possible – Checkout Careers with JAC Products

Napoleon, Ohio                                               Customer Service Representative Coordinator      43545        43550

Are you looking to be part of a growing company? Do you want to mentor others?

JAC Products is a leading Global Tier 1 Automotive Supplier to Original Equipment Manufacturers (OEMs), and is seeking dedicated individuals that will thrive in a growing, fast-paced team environment! Safety and quality are key priorities at JAC Products – we therefore comply with all Quality and Environmental procedures at all of our facilities. Napoleon, Ohio.       Customer Service Coordinator   Customer Service Representative


The Customer Service Coordinator (CSC) communicates with customers on customer orders, coordinates customer shipping requirements with manufacturing, and assure correct products and quantities are shipped to customers from a new 200,000 sq. ft. manufacturing facility in Napoleon, Ohio. 



Your Contributions:

  • Manage the customer shipping process while maintaining 100% delivery rating, monitoring customer delivery scores, manage all delivery violations, and disputing with proper data where applicable.

  • Monitor all customer websites, email, and EDI communication from customers. 

  • Set-up of new part numbers requirement master, carrier, container ID, pool address, destination master, and customer EDI. Responsible to test EDI prior to going live.

  • Complete on time all deliverables assigned to the Customer Service Coordinator under JPDS program.

  • Diligence in ensuring Future 3 requirements match customer requirements: Daily reconciliation of accumulations, daily monitoring of customer release systems where applicable, and validation of daily net change report.

  • Provide weekly shipping schedule to material planner and communicate to the Business Unit team any changes to schedule at customer request.

  • Oversee all shipping of customer product and ASN, track customer containers and maintain accuracy of customer-based container management systems.

  • Perform physical inventory counts as scheduled and monitor finished goods inventory to ensure on time deliveries, reporting any and all delivery issues to Business Unit Leader and communicating any shortages to customer in a timely manner.

  • Perform transfer transactions and supplier return transactions through negative RP/supplier return process.

  • Prepares departmental reports as required. Complete monthly metrics, drill-down chart for delivery by customer








Job Requirements

What you need:

  • Bachelor Degree in Business Administration, Operations, Supply Chain, or equivalent is preferred.

  • Two (2) years or more of experience, preferably in Tier 1 or 2 OEM Automotive Parts manufacturing facility.

  • Advanced computer skills with knowledge of MS Office Suite programs, along with mainframe experience, such as Future 3, Mapics, AS400.

  • Strong communication skills - both written & oral.

  • Accuracy and attention to detail with ability to multi-task.

  • Able to identify urgent and/or emerging problems, identify alternative corrective actions, and engage appropriate colleagues in problem resolution.


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